Xlibris is keeping people money and selling their books

Xlibris / AuthorHouse

Xlibris Contacts & Information Posted:     Horror Writer

royalties Complaint Rating:  Contact information: Xlibris/Authorhouse Tennessee United States

I self-published a book with Xlibris, and according to their  records my book is not selling. I question this, because my  book is listed on over twenty pages on the web. When speaking  with staff of Xlibris, I was told that my book is only listed with Amazon.com. With this, I did ask them to search the web and discover what I did. (My book is listed with Abe Books; Shopping.com;  Goodreads; Ebay; Books-A-Million and E-campus just to mention  a few. And with E-campus my book can be rented, also.) I was promised that a sales report would be sent to me via email.  I am still waitimg... *My book is listed on pages threading from China, India, Africa and Italy. A reader did make contact with me to share that he enjoyed my book. Also, I mention that used books are posted on the web. My question is: If a book is not selling; how can there be used copies existing? Sincerely, Is there another meaning for the word "used" in the business of publishing? I am tired of Xlibris toying with me.